Bookings : Once the tour of your choice is confirmed and you have signed an agreement or booking form or deposit advance payment, your booking with Travel Experiences Journey will stand confirmed. All the contracts exist between you and Travel Experiences Journey. You are requested to go through all the terms and conditions before confirming the tour.

Rates : Utmost care will be taken to ensure that rates and information provided in the tour offer and programme is correct. However, there could be amendments related to, airline schedule changes, airline and ship fuel surcharges, tax increases and increase in other operational costs. The Company cannot be held responsible for changes that occur outside its control and reserves the right to increase the price of any travel arrangement up to the date of departure. All rates for our tours are quoted in Indian Rupees unless otherwise requested or stated.

Payment (On line Payment) : Once all the services are confirmed, an invoice of the confirmed amount will be sent. All payments can be made to Travel Experiences Journey by cash, Credit card or electronic money transfer. At the time of confirmation of tour, an amount equal to advance deposits that need to be paid by the Company to other service providers to secure bookings (e.g. air and train tickets, some hotels which may require full advance payment at the time of reservations) + 25% of the balance amount.

Balance Amount : For a group of 08 or more pax, the outstanding balance payment to be settled 06 weeks prior to the commencement of tour while for FITs this duration is 04 weeks prior to date of commencement of the tour. For bookings which are made within 30 days from the date of the tour, full amount will become immediately payable.

Online Credit Card :

• We shall send you an online invoice with a LINK for you to access the payment gateway. You need to fill the necessary details and submit it. Once payment is done take print out or screenshot and save it for your reference.
• Online Credit Card payments attract bank transaction charge in between 2.5 % to 3.5 % of invoice value. This will be added to your invoice cost.
• would require a copy of card holders (a) front page of passport (b) front side of credit card.

Wire Transfer :

• You may remit payment to our HDFC Bank Account.
• Wire Transfer payments attract bank charges. Please instruct your bank that you will bear bank charge of sending and receiving bank, to ensure that payment received by us is same as in the invoice. It takes 4 -7 working days for international payments to clear. Remittance is deemed received only when it appears in our bank records.

Important Notes :

• You are being billed on the explicit understanding that you will not claim refund form the credit card company for services utilized or consumed.
• We cannot accept liability if payment is refused or declined by the credit/debit card supplier (due to the customer quoting incorrect card details or other reasons). Customer should check with their bank/credit/debit card supplier for the reasons for any denial of payment.
• If you cancel any services, cancellation fees may/will apply as per cancellation policy and refunds can be made only to the credit card / payment gateway from which payment was received. We will not be liable for any difference in refund amounts due to exchange rate differences.
• Our online payment service has been designed to ensure maximum security and confidentiality. When you make an online payment, you will be requested to provide your personal contact details so that we can contact you if there is a problem with your transaction. This personal information will not be used for any other purpose.

CANCELLATION & AMENDMENT POLICY :

If any client or group members wants to cancel the tour due to any unfortunate reason , the client may be liable to pay cancellation charges. The cancellation charges will depend on the timing of cancellation with respect to the tour start date as summarized below:

*Non refundable deposit includes all payments demanded by hotels and other suppliers. Amount of deposit will be determined as per payment guidelines of hotels and other suppliers.

** Above mentioned cancellation charges will be superseded by hotel’s or other supplier’s cancellation terms, as applicable.

* All cancellations must be made in writing by the person who made the booking and are effective on the day we receive it.

Cancellation Policy for Domestic Air Sector :

Cancellation charges are dependent on the airlines cancellation policy, which is subject to change with or without notice.

Special Note : In the event such as internal conflict, war, government intervention, withdrawal of traffic due to any natural calamity, pandemic, endemic or anything that is beyond our control, above cancellation policy will not apply. It is the sole discretion of the company to take necessary action and decision keeping in mind the welfare of all participants.

Amendments : It is occasionally necessary for us to make changes to advertised products and services and we reserve the right to make such changes. In exceptional circumstances we may have to modify your holiday after booking. If the change is minor we will do our best to notify you in advance but are not obliged to do so and no compensation is payable. If the change is material (for example, a change of flight time by more than 12 hours, change of destination or to a lower standard accommodation), we will notify you as soon as practically possible and offer you the choice of accepting alternative arrangements or arranging an alternative holiday or Canceling your holiday.

On the other hand, once the tour is confirmed and invoice is issued, if you wish to change your travel arrangement in any way for your chosen departure date or accommodation, we will do utmost to make these changes, but it may not always be possible.

LIMITATION OF LIABILITY :

• The Company acts in the capacity of an agent for carriers, hotels, boarding or lodging houses, restaurants, transport operators, railways, cruises and other service providers. The Company is not liable for any alteration or change of any kind made by any service provider at any time. Though we take all reasonable steps in ensuring that certain standard is maintained and services being provided are acceptable, the client will have to take care of any increase in charges or amendments made by service providers.
• The Company does not accept any liability of whatever nature for the acts of omissions, default or misrepresentation, whether due to negligence or otherwise, made by service providers or other third parties. We do not accept liability in contract for any accident, injury, death, damage, loss, delay, disappointment, stress, frustration, loss of employment, loss of holiday time, additional expenses or inconvenience caused directly or indirectly by force or other events which are beyond our control, or which are not preventable even after our reasonable efforts like war, civil disturbance, fire, floods, unusually severe weather, acts of God, acts of Government or of any other authorities, accidents or failure of machinery or equipment or industrial action.
• The Company is not liable for cancellations of journeys, deviations, delays or the failure to provide seats or berths or accommodation or any tangible or intangible services, if they are not owned by or responsibility of our principal service provider like airlines / train / hotels etc.
• The Company does not provide any guarantee or warranty, expressed or implied, of any kind to the client or to any other person during the tour.
• The Company is not responsible for theft/ loss/ damage/distortion of clients’ valuables or items of personal property.
• The Company is not responsible under any circumstance in case of death or illness or injury of the client.
• The photographs or videos appearing in our brochures, website and your tour itinerary are representational / symbolic only and we do not guarantee that everything will be exactly as depicted at the location upon arrival.
• The client will not be entitled to get any refund if the client fails to follow the instructions and guidelines of the Company or its representatives. We reserve the right to alter or cancel any services you have purchased and therefore inclusions may vary depending on weather, service provider’s arrangements, other uncertainties are subject to change. If we are unable to provide a service comparable to that described in your tour itinerary and contract, we will refund you the difference between the cost of the described service and the substituted service.
• The information within this website has been compiled with all reasonable care and is correct to the best knowledge of the company and is published in good faith.

GOVERNING RULE : Our tour proposal and other terms and conditions as mentioned and the subsequent acceptance of FTO/ FTA by completion of the registration / booking form or via an acceptance through email creates a binding agreement between the company (Travel Experiences Journey) and the FTO / FTA, subject to the law applicable in the jurisdiction of New Delhi, India.

COMPLAINTS : We try our level best to give our clients who have taken any of our holidays, an enjoyable and hassle free holiday but sometimes plans do not go as per desire. Should you have any issue, please feel free to convey our operational team or concerned manager at Travel Experiences Journey at the very same time who will do everything possible to resolve the matter immediately. However if you are not satisfied with the solution then you must notify the company within three weeks from the date of tour ending. The timely information will help us in proper investigation and outcome of the complaint. Any disputes between clients and Travel Experiences Journey shall be governed by Jurisdiction of India.

EARLY CHECK- IN / LATE CHECK- OUT : Please note that standard check-in / Checkout time in all good hotels are 1200 Hrs. (IST). The cost of early check-in or late check-out is not included in the tour cost. We can always make a request for early check-in or late checkout with the hotels but the same cannot be guaranteed as it is hotel’s discretion and also depends upon the availability of the rooms.

EXTRA USES OF OUR VEHICLE : Please note that costs of the tour are decided according to the normal routing and visits as mentioned in the programme. In the event of clients using transport services beyond the permissible limit and wish to make extra visits or go beyond the city limit or even use the vehicle well after sunset, there will be extra charges.

HOTEL & AIRLINE :Travel Experiences Journey acts as an agent for hotels and airlines and our rates are based on the prevailing rates as negotiated by us with hotels and airlines. Hotel prices are based on the meal plans and are subject to change till the point of issue of confirmed vouchers in lieu of receipt of payment by the company. Airline fares remain subject to change till the point of issue of ticket in lieu of receipt of payment. Hotels / airlines retain the right to modify tariff / rates or terms and conditions at any time at their discretion. We will not be liable for any such changes made by the hotels / airlines.

MEALS : The clients will be provided meals as per the tour itinerary and offer. We however hold the right to alter / change the predetermined venue due to some unavoidable reason. Needless to say that all the attempts will be made to match the standard and expectation of the clients.

TRANSFERS SIGHTSEEING TOURS & EXCURSIONS :

• Transfer services from hotel to airport or railway station and vice versa include the services of transport and the assistance of our representative who will assist and brief the clients in the check-in/check-out.
• Sightseeing tours and excursions include transport and services of local guides. We have a team of good professional guides of English and other foreign languages. Guides of other foreign languages are limited in number at some smaller and off beat destinations and hence prior information is advisable to allow us to reserve the services of the desired language guide. We cannot be held liable, in the event that a desired language guide is not found at certain destinations.
• Clients can also avail the services of tour escort (accompanying guide) of both English and other foreign languages. The services of accompanying guide will be available from arrival in India till departure from India. They will be with the clients throughout the tours and may or may not be staying in the same hotels.

SPECIAL ASSISTANCE : Request for special attention to any differently able travellers must be reported to us at the time of the reservation. We will make reasonable attempts to accommodate the special needs of such travellers, but we are not responsible in case we are unable to do so, nor are we responsible for any denial of services by carriers, hotels, restaurants or other independent suppliers. Whereas most of the transportation services, including motor coaches and other vehicles are not equipped with wheelchair ramps, almost all the good hotels and UNESCO monuments are equipped with wheelchair ramps. We recommend a qualified and physically able companion to accompany such travelers to look after their personal needs.

VALIDITY : The agreement that comes into force from the date of signing by both parties shall remain valid until further notice or amendments are issued by the Company, in writing. Either party may terminate the agreement by giving the other party 4 months notice in writing, through email or other mode of written communication. It has to be done by authorized and competent authority of the company.